FAQs
Dog Walking Experience
Will my dog be safe in a group dog walk?
Our motto is “safety first”. We work hard to ensure that all dogs are safe and secure throughout each walk. We use standard leashes for all walks. Our dog walkers hold each leash, but to provide a double safety measure, each leash is also attached to the dog walker with a safety harness belt.
Do you pack walk?
We walk our dogs in small groups only, and dogs are walked with others that they interact well with. We take great care to get to know the temperament and personality of our dogs and do not take aggressive dogs as clients.
Will the same person walk my dog every day?
We know that our dogs like routine, and we always try to have the same dog walker greet your pup each day. If your regular dog walker is out, we will pair your pup with another City Tails team member that will be fully up to speed on your dog’s routine, personality, and needs.
Doggy Daycare Experience
Where are you located?
Our newly renovated doggy daycare facility is located at 55B Leroy Street in the West Village between 7th Avenue and Hudson Street.
Do you provide pick-up and drop-off services?
Yes! We provide transportation within our radius for an additional fee. Pick-up and drop-off services include a relief walk.
Do you provide relief walks?
Full-day daycare includes one relief walk. Additional relief walks are available for an extra charge.
What does doggy daycare look like?
Our cage-free facility has 3 dedicated doggy playrooms, and pups have the opportunity to explore different rooms throughout the day. Each playroom has comfortable benches and beds, and plenty of access to fresh water. Our facility is bright and playful, temperature controlled and well ventilated.
What is a typical day at doggy daycare?
City Tails daycare is the perfect place to spend the day playing with friends and having fun. Our team interacts with each dog, offers lots of belly rubs and hugs, and engages the pups in fun activities throughout the day. We love to play music and games, encourage dogs to get exercise, and provide a quiet rest area when they need a break.
What should I bring to daycare?
You don’t need to send anything, but we are always happy to accommodate special requests. Please provide us with food, medication, or other items for your dog, if needed. Our goal is to ensure that your dog feels comfortable, is well taken care of, and arrives at home happy and tired after a fun day of play.
Is there an evaluation period for new dogs?
Yes, to ensure the safety of our dogs, all new dogs must pass a trial evaluation period before being accepted as a member of daycare.
City Tails NYC Business
What are your hours?
We are open 7 days per week, rain or shine. Our hours are Monday-Friday from 7am-7pm, and Saturday-Sunday from 8am-7pm. If you need an early or late walk please let us know and we will try our best to accommodate. We are closed on major holidays.
What is your cancellation policy?
We realize that schedules change and we try to be as flexible as possible with our clients. Please give us 24 hour notice of any schedule change to avoid a cancellation fee.
Are you bonded and insured?
YES! We are fully bonded and insured.
What form of payment do you accept?
We accept cash, check, Venmo or major credit card.
How do you hire dog walkers?
We carefully select, hire and train all dog walkers to ensure that each dog receives loving care. We are a small, family-run business, and we treat our City Tails employees as an extension of our family. Each new dog walker is put through extensive hands-on training.
Are you hiring?
We are always looking for new members to join our City Tails family. If you are interested in applying, please email us at info@citytailsnyc.com.
Privacy Policy?
City Tails NYC respects the privacy of our clients.
New Clients
Does my dog need to be vaccinated?
Yes, we require proof of vaccinations for Bordetella, DHPP (distemper/parvo) and Rabies. If your puppy is not yet fully vaccinated, we offer individualized puppy care visits.
Does my dog need to be spayed/neutered?
No, but please let us know if your dog is not spayed or neutered so that we can plan dog walk groups accordingly. Please note that all dogs attending doggy daycare must be spayed or neutered.